![]() ![]() 28, with Symantec pointing to Microsoft and Microsoft pointing to Symantec. It ended with, "Really sorry for this I wish I can do more for you but this is really Symantec's scope of support."Īs you can see on that thread, the confusion continued on Aug. They said the link I provided them does not exist, and that the information I provided them was "generic" and probably from a forum. They claim there is no hotfix and that I should contact Symantec for support (specifically to use their tool to uninstall and reinstall their product). I spent almost an hour with Microsoft Technical Support this morning. ![]() On the Microsoft Answers Forum, poster Mike Leonard offered this blistering account on Aug. It isn't clear if KB 3090303 will fix - or even install on - Windows 8.1 computers. I have seen posts say the problem also appears on Windows 8.1 machines, but Microsoft has not confirmed that. The KB article goes on to say, "Other software products that are not listed in this table may experience additional side effects." PPG - Application hangs were reported but have not been confirmed by Microsoft.Symantec Security products - Application stops responding, monitoring status isn't displayed, on-demand scans don't run.Symantec Endpoint Protection Small Business Edition - Policies aren't updated, client UI may not open, the portal isn't updated with the status of the client.Symantec Endpoint Protection (SEP) - Notification Area icon shows that it's in an unknown state.Microsoft Forefront Endpoint Protection (FEP) - Application stops responding.Microsoft Common Antimalware Platform (CAMP) - Server stops responding.IBM Tivoli Storage Manager - Backup services may fail or hang, user log-on hangs after providing valid user credentials.Attachmate Secure IT File Transfer - Client does not load.The following problems may appear on Windows 7 SP1 and Windows Server 2008 R2 systems, according to the KB article: It had to happen sooner or later: Microsoft's near-perfect string of high-quality patches took a hit this month with the Aug. ![]()
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